FAQ

When is the expected delivery date of my order?

The estimated lead time for dispatch of the machine and accessories is currently 6 weeks. The expected delivery date will depend on the transit time of your chosen courier.

Do you ship worldwide?

We ship to many countries. You’ll find the list of countries when you input your shipping address during checkout. If your country doesn’t appear, contact us at info@boarditto.com to see if we can make special arrangements.

Do I have to pay customs, duties, and taxes?

Yes, you’ll be responsible for any customs, duties, and taxes fees. Each country has its own import policies and fees.

Which shipping methods are available?

The default shipping method is Hongkong Post (Airmail for international customers). We offer shipping via express couriers (e.g. FedEx, DHL, or UPS) as well. If you’d like to receive a quote for a shipping upgrade later on, just choose the respective option during checkout.

What is the Hongkong Post shipping fee?

To estimate the Hongkong Post shipping fee, you just have to add your items to cart, checkout, input your email address, and select the country of destination.

What payment methods are available?

We accept all major credit and debit cards via our secure payment processor, Stripe.

If you have another payment method in mind, please contact us at info@boarditto.com.

Can I cancel my order at any time?

All sales are final.

This means we won't be accepting cancellations and refunds of orders under normal circumstances.

How do I earn my accessories?

Refer as many friends as you can! As a token of appreciation, we’ll reward you with store credit that you can exchange for accessories from our online store.

How does the Referral Program work?

When you order a Boarditto, we'll assign you with a unique referral code that you can share with your friends. You’ll earn store credit for each friend of yours who uses your code and buys a Boarditto via our online store.

Learn more about the Referral Program.

How much store credit will I get?

You’ll get $200 store credit for each friend you refer that buys a Boarditto.

Will my friends get anything for using my referral code?

Each of your friends can get $50 store credit for using your referral code.

How do I use my referral rewards?

We’ll send you a unique coupon code with your store credit amount so you can exchange it for accessories from our online store. You can expect to receive an email with your code within 1-2 business days after earning your reward.

Do I need to order so I can participate in the Referral Program?

Yes, you need to order a Boarditto Pick and Place machine before we can send you a referral code.

If I order a Boarditto machine today and separately order accessories at a later date, will shipping be more expensive?

Shipping fee is calculated proportionally. For example, the total shipping cost of a single 2kg order would be the same as separate orders of 1kg + 1kg. During the order stage, you can order multiple times and at different dates without worrying about overpaying for shipping.

I might be away when you ship my order. What should I do?

You can expect your order to ship on or before the estimated lead time shown on the product page at the time you place your order. You will receive a shipment notification email with your tracking number(s) once your order ships. Please track the delivery status of your package(s) frequently to know when these will arrive. If you’ve chosen to ship with Hongkong Post and you’re not available when the courier attempts delivery, a collection card will be left for you to pick up your package(s) at your local post office. Please note that couriers will retain packages only for a certain period of time before they are returned to the sender!

Is there a minimum order amount?

Yes. Due to the EU VAT 2021 and UK VAT 2021 regulations, the minimum order amount for orders shipped to European Union countries and the United Kingdom is 200 USD.